Shipping & Delivery Guide

At Quiberhll™, we believe a more organized home should begin with a clear and dependable delivery experience. This policy explains how orders are prepared, shipped, tracked, and handled from checkout to arrival.

Quiberhll™ is operated by Shaanxi Zhihui Lightyear Technology Co., Ltd.

Thoughtful Fulfillment for Modern Homes

Our home storage and everyday organization products may be dispatched from trusted manufacturing partners or regional fulfillment centers, depending on product availability and the customer’s location.

This fulfillment approach helps us:

• Offer a wider selection of thoughtfully designed household essentials

• Maintain reasonable product pricing

• Reduce unnecessary warehouse transfers

• Select a suitable shipping route for each order

• Limit excessive packaging whenever reasonably possible

Because products may ship from different facilities, items from the same order may occasionally arrive in separate packages.

1. Order Preparation 📦

Before shipment, each order may undergo confirmation, product checks, packaging, and carrier processing.

Standard processing time:
2–5 business days

Holidays and promotional periods:
Processing may take up to 6 business days during periods of increased order volume.

Business days generally exclude weekends and recognized public holidays.

2. Shipping Charges

A standard shipping fee of $6.99 USD applies to each order unless a different amount, free-shipping promotion, or region-specific rate is displayed during checkout.

The final shipping charge will be shown before payment is completed.

3. Estimated Delivery Times

Delivery estimates begin after the order has been dispatched.

Destination	Estimated Transit Time
United States	8–14 business days
Canada, United Kingdom and Australia	10–16 business days
Other international destinations	14–21 business days

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may be affected by:

• Carrier congestion

• Severe weather

• Public holidays

• Customs inspections

• Remote delivery locations

• Incorrect or incomplete address details

• Unexpected transportation disruptions

We appreciate your patience when circumstances outside our control affect a shipment.

4. Tracking Your Order

After your package has been dispatched, tracking information will normally be sent to the email address provided at checkout.

Please note:

• Tracking may require 1–3 business days to display its first update

• A temporary lack of tracking movement does not necessarily mean the parcel is lost

• International tracking may update less frequently between transit checkpoints

• Separate parcels may have different tracking numbers

Customers are responsible for entering a valid email address and reviewing order notifications.

5. International Shipping and Customs 🌍

International orders may be shipped on a Delivered Duty Unpaid basis, unless otherwise stated during checkout.

This means that customers may be responsible for:

• Import duties

• Customs charges

• Local taxes

• Brokerage or handling fees

• Other destination-country charges

These fees are determined by local authorities and are not included in the Quiberhll™ product price or standard shipping fee unless expressly indicated.

We cannot control customs inspections, processing times, or charges imposed by government agencies.

Customers should review their local import requirements before placing an order.

6. Address Changes and Order Cancellations

To request an address correction or order cancellation, contact us within 12 hours of purchase at:

service@qolhbh.com

Please include:

• Your order number

• The name used for the order

• The requested change

• The correct shipping information, when applicable

We will make a reasonable effort to assist. However, once an order has entered fulfillment, been packed, or been transferred to a shipping carrier, it may no longer be possible to modify or cancel it.

Customers are responsible for reviewing shipping details carefully before completing checkout.

7. Incorrect or Incomplete Addresses

Quiberhll™ is not responsible for delivery problems caused by incorrect, incomplete, or outdated information submitted during checkout.

If a package is:

• Returned to the sender

• Refused by the recipient

• Unclaimed

• Undeliverable after repeated carrier attempts

additional shipping charges may apply before the order can be resent.

Any eligible refund may be adjusted for shipping, handling, or return-carrier costs where permitted by applicable law.

8. Damaged Deliveries

Please inspect your package shortly after it arrives.

If an item is damaged during shipping, contact us within 72 hours of delivery and provide:

• Your order number

• Clear photographs of the damaged item

• Photographs of the outer packaging

• A photo of the shipping label

• A brief description of the issue

Please keep the product and all original packaging while the request is being reviewed.

Depending on the circumstances, an approved resolution may include replacement parts, a replacement product, a partial refund, or a full refund.

9. Lost Packages

A package is not considered lost solely because tracking has not recently updated.

When a carrier officially confirms that a shipment has been lost in transit, Quiberhll™ will review the order and arrange an appropriate resolution, which may include a replacement or refund.

We may ask customers to:

• Confirm the shipping address

• Check with household members or neighbors

• Inspect secure delivery areas

• Contact the local carrier office

• Allow the carrier to complete an investigation

Claims involving packages marked as delivered will be reviewed according to the carrier’s delivery records and available evidence.

10. Separate Shipments

Some orders may contain products stored at different fulfillment locations. In these cases, the order may be delivered in more than one package.

You will not normally be charged an additional standard shipping fee solely because an order is divided into separate shipments.

11. Delivery Responsibility

Once a carrier records a package as delivered, customers should check:

• Mailboxes and parcel lockers

• Building reception or front desk areas

• Side entrances or safe-drop locations

• Household members

• Nearby neighbors

• Local carrier offices

Contact us promptly if you cannot locate a package marked as delivered, and we will help review the available shipping information.

At Quiberhll™, we create practical storage and organization essentials designed to bring greater calm and comfort into everyday spaces. We aim to handle each delivery with the same thoughtful attention we bring to our products.